Help & Questions About Custom Artwork Orders

Have a question about ordering custom-made artwork, personalization, cancellation, shipping, returns, or delivery? This page answers common questions to help you order with confidence.

Are your artworks custom made?

Yes. Our artwork is created as a custom order for the customer. Each piece is prepared specifically for the individual order.

Can I cancel my order?

Yes, but only within 1 hour of placing your order. After 1 hour, custom orders cannot be cancelled.

Can I return a custom-made artwork?

No. Because each artwork is custom made for the customer, returns are not accepted.

Do you offer refunds?

No refunds are issued for custom-made orders under our store policy.

What happens if my artwork arrives damaged?

If your order is damaged during shipping, please contact us promptly and provide your order details along with clear photos of the damaged package and artwork. When shipping damage is confirmed, a replacement artwork will be delivered. A refund is not issued.

How do I ask another question about my order?

Please contact us through the contact details or contact form available on our website. For faster assistance, include your order number and a clear description of your question or concern.

What should I check before ordering?

Please carefully review your customization details, order information, and shipping address before completing checkout. This helps us create your custom artwork accurately and deliver it to the correct destination.

Where can I find the return and cancellation rules?

See our Return Policy for complete information about custom-made artwork returns, refunds, shipping damage, and the 1-hour order cancellation period.